Propak Group — Taking Back Control of a £140,000 ERP System
The situation
Propak Group is an established manufacturing business — trading for 50 years, 120+ employees, £25m turnover. When the time came to replace their legacy systems, they commissioned a new ERP system from an external agency. The original budget was £30,000. The final bill was £140,000.
Worse than the overspend was what came next. Every change to the system — however small — had to go back through the provider. Simple amendments genuinely took months. With no realistic way to move elsewhere, Propak signed an expensive maintenance agreement that, with routine changes and additions, was heading past £50,000 a year. They were locked in, paying heavily for a system that was clunky, undynamic, and entirely out of their control.
What Bennota did
The breakthrough was recognising that everything Propak needed was already there: the data. We taught a model the ERP system's codebase — every table, every link, every relationship.
Then we changed how change happens. We built Propak a simple task board. Their team logs what they want amended, in plain English. Overnight, our agent swarm reads the tasks and rewrites the relevant code. By morning, the changes are live on a staging system, ready to test. The team reviews and replies with a single message — approve, or change. Nothing touches the live system without their sign-off.
Amendments that took months now happen overnight. Propak are no longer beholden to a third party holding their own system hostage, dictating costs and timescales.
The results
Total time to implement: four weeks. Minimum saving: £50,000 per year in maintenance charges alone — before counting the value of changes actually getting done.
It also opened Propak's eyes to what's possible. They've since contracted Bennota to automate processes right across the business. Most departments are going paperless, with projected efficiency savings running into hundreds of thousands of pounds per year — at minimal cost, with Bennota always on hand.
We'd spent £140,000 on a system we didn't control, facing £50,000 a year just to keep it moving. Bennota changed that in four weeks. Changes that used to take months now happen overnight — we describe what we want, test it in the morning, and approve it with a single message. Nothing goes live without our say-so, and we're no longer at the mercy of a third party's costs and timescales. It's opened our eyes to what's possible across the whole business, and the savings ahead run into the hundreds of thousands. Beyond the results, they're a genuine pleasure to work with.
